Terms
Simple terms for a simple service.
What you can expect from RUB A DUB and what we ask of you. Last updated November 3, 2026.
The service
RUB A DUB Holdings, Inc. operates a marketplace that connects people who want car care with providers who deliver it where the car is parked. Some services are performed by RUB A DUB’s own team at locations we manage; others by independent providers who have agreed to our standards. By creating an account or booking a service you accept these terms.
Booking and payment
- Prices are shown before you confirm a booking and include the service, any add-ons, a vehicle surcharge for larger vehicles and, for home visits, a travel fee.
- Payment is taken through Stripe when the service is complete, using the card on your account or the payment link we text you. Tips go entirely to the provider.
- You can cancel a booking in the app before the provider is on the way at no charge. Cancelling after that, or a car we cannot access at the agreed time, may be charged a reasonable fee that we show you first.
Your car and your space
- You confirm you are allowed to have the vehicle serviced and that we may access it as you described (in person, a key box, or a valet).
- Waterless washing is safe for ordinary road dirt. Heavily soiled cars (caked mud, salt crust, sand) need a rinse first, and a provider may decline the exterior and tell you why.
- Please remove valuables. We photograph the car before and after each service; those photos are the record of its condition.
Providers
Providers agree to our safety and quality standards, carry the insurance we require, photograph every car before and after, and treat customer information as confidential. Independent providers are paid through Stripe Connect and are responsible for their own taxes. Employees are paid through payroll.
Property partners
Buildings that host RUB A DUB give us access to their parking areas under a separate agreement. Nothing in these terms makes RUB A DUB responsible for the building’s own rules about parking.
Damage and claims
If you believe a service damaged your vehicle, tell us within 48 hours at info@rubadub.com with photos. We compare them with the provider’s before-and-after photos and resolve the claim with you directly. Our liability for any booking is limited to the amount paid for that booking, except where the law does not allow that limit.
Accounts
Keep your sign-in details to yourself. Tell us about anything suspicious on your account. We can suspend accounts that abuse providers, the platform or other customers.
Changes and contact
We may update these terms; the date at the top shows the latest version. Material changes are announced in the app. Questions: info@rubadub.com, (571) 336-7059.